Booking happened over WeChat private chats — sensitive for client privacy. Case records were scattered, supervisor review was inconvenient, and assessment scales were filled on paper and scored by hand.
Clients self-book in a Mini Program and complete assessment scales online with automatic scoring and filing. Case records use tiered authorization, supervisors review de-identified data, and private data is encrypted at rest.
Booking communication cost dropped sharply and scale efficiency improved. The practice's professional image on privacy protection became one of the reasons clients choose it.