Repair hotlines were constantly busy, repair progress was invisible and chased repeatedly, and property fee collection relied on door-knocking and posted notes — collection rates stayed low.
Homeowners submit repair requests with photos in the Mini Program; work orders auto-dispatch to repair teams with deadlines. Property bills push online for payment, and notices reach residents precisely by building.
Repair response went from hours to minutes, online fee collection passed half of all payments, and complaints in the homeowner group chat grew quiet.