A Zhengzhou housekeeping company took orders by phone and dispatched through WeChat groups. Cleaner schedules lived in the supervisor's head — double bookings and missed orders were common, and service quality could not be tracked.
Customers book and pay in a Mini Program; the dispatch console recommends cleaners by skill tags and availability; cleaners check in by location during service, and completion automatically triggers a review follow-up.
Double bookings and missed orders were virtually eliminated. Customer service shifted from "operators" to "dispatchers", and both repurchase rate and cleaner order volume improved.