For first-time system buyers, the biggest anxiety is "an invisible process". This article fully unpacks our six-step delivery flow: discovery, proposal and quote, prototype sign-off, development, testing and launch, maintenance and iteration.
Hard-won experience: 80% of project failures originate in the requirements phase — three more days of asking during discovery saves three weeks of rework in development. That is why we insist on prototype sign-off before coding.
The other big pitfall is acceptance criteria: write down "what done means" item by item before launch, then walk through them one by one at acceptance — neither side feels wronged.