The hospital kept paper medical records — a returning pet's history was hard to find. Vaccine and deworming due dates had no reminders, and customers drifted to competitors unnoticed.
Electronic records are filed per pet profile, with exam reports attached as photos. Vaccine and deworming plans generate automatically with Mini Program reminders, and boarding is managed visually by kennel slot.
Vaccine and deworming reminders brought old customers back visibly. Vets pull up history by scan instead of flipping notebooks, and front-desk efficiency improved.