The museum's freelance guide team took bookings by phone, while guide schedules and headset equipment check-outs ran on paper ledgers — mistakes piled up in peak season.
Visitors book time slots and pay in a Mini Program; guide scheduling runs automatic conflict detection; headsets are checked out and returned by scan — everything logged.
Booking errors dropped to zero, equipment loss became traceable to a person, and guide team management went from "one full-time registrar" to fully automatic.